The ProBenefits Service Guarantee

Our commitment is to provide exceptional service,
or it is free of charge.

Our promise is to deliver the best built benefits and pension plans, and we have established this service guarantee to demonstrate our commitment.

Our guarantee is straightforward. On an annual basis, we review our service engagement with you. We will either confirm our fulfillment of the promises we made, or we will refund 100% of your annual service fees without condition or exception.

Our service commitment includes the following:

  • Dedicated Senior Account Executive
  • Dedicated HR service liaison
  • Dedicated client service representative
  • Dedicated secondary contact
  • On-line client portal
  • Client review binder
  • Funding optimization report
  • In depth drug plan analytics
  • Annual liability audit & report
  • In depth annual renewal & analysis
  • Quarterly review meetings
  • Communication of latest industry trends
  • Introduction of cutting-edge plan design ideas
  • Proactive member communication
  • In depth review and analysis of appropriate benefits carrier
  • Assistance in developing administrative procedures
  • Monthly Implementation meeting(s) and monitoring
  • Employee educational session(s)
  • All calls returned within 24 hours
  • Handling employee inquiries
  • Negotiation with carrier on behalf of client